I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. What is the last date to request a BofA replacement card? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. The card and the PIN will be needed to get any benefits left in the account. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Initial Deposit ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. Initially you will receive a check for your child support payments. Nothing, there is no fee for ATM denials. Hearing-impaired customers call TTY: 1(866) 656-5913. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. 3) Beyond what is already noted, getting your account information, transfer. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Call Way2Go customer service at855-462-5887. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. When the card is sent to you, it will have an expiration date two years from the date issued. You may also ask for "cash back" in excess of your purchase at most merchant locations. Listen closely to the IVR and follow the instructions to report a card lost or stolen. A new card will be mailed to you and should arrive in 9-10 days. No. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. When your first benefit payment is available, you will receive a debit card in the mail. Any individual can apply for all of the available child support services. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. Your account balance must be at least $5.00 before a replacement card will be issued. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Where can I find an ATM for my Way2Go Card? call 1-877-253-3686 to activate the card and create a PIN. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. You are not allowed to spend more than the amount of funds posted to your account. If you still have funds on your Bank of America Visa Card, dont worry! How can the custodial parent check their debit card balance? Reminder: You may use your card surcharge-free at all MoneyPass ATMs. When should I expect my new Way2Go Card to be mailed to me? You can find county office contact information here. Your debit card may be dirty or damaged. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. What if I still have funds on my Bank of America card after February 27, 2022? But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! To sign up for Direct Deposit click here. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. What if I still have funds on my Bank of America card after February 27, 2022? Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. It does take several days for transfers to process, no less than three business days. COPYRIGHT 2023 NJ CHILD SUPPORT. To unlock your card, you may call Customer Service. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. It is recommended that you activate the card using a landline. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. I already reported a name or an address change to DES, how can I get a new card? The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. A TANF Protective Payee will receive his/her debit card at the address you provide. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Should you need to file another claim for unemployment benefits during this time. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. Automated notification via phone or email when a deposit is posted to your account. You will get your card 5-10 business days after you get the first letter. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. When prompted, choose Lost or Stolen from the automated menu. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. How do I know if my unemployment claim was approved in VA? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Just a warning for anyone who would like to transfer funds in the future. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. Yes, as long as you are unemployed, you must certify online atJobs4TN. Always read the ATM messages carefully. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. This will not change the way you receive your child support payments. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. If you continue to use this site we will assume that you are happy with it. You can also use the same card if you reapply, and the case is approved. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. What do I do if I do not receive my new card in the mail? If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. The fees for using the Way2Go card are the same as the EPPICard. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. The number is 1-855-709-1079. You do not need to have your old card number or speak to a representative. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. How do I get a new EDD card? $0.50 This is our fee. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. It is important to keep track of your balance. Pay at the pump will no longer be allowed for debit cards. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. The PIN is very important and should be memorized or kept in a safe place. Four good reasons to indulge in cryptocurrency! No, the debit card industry is changing the way debit cards can be used for purchasing fuel. This app is very helpful and easy to use. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. What is the last date to request a BofA replacement card? Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. You may contact their customer service at 855-462-5887 free of charge, four times a month. There is no charge for this service. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. English| Espaol | Kryol Ayisyen. The card will arrive in 2 to 5 business days. How does the debit card (ePayment/Way2Go Card) work? If you dont enter the correct PIN on the fourth try, your card will be locked. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. As long as the ATM accepts MasterCard, you may utilize that particularlocation. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. this same card will be used. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. How will I know the balance in my account? Translation services are also available for other languages. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. It will be deactivated and a new card requested. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. Pros 1) upon opening the app, your balance is immediately shown. It is important that you continue to certify for benefits each week. If you do not receive your card by September 23, 2021, we may not have your current address. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. is all very user friendly and easy to find these options. NJ Child Support Guidelines for Attorneys and the Court Staff. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. No one will be able to use your card once you report it is missing. Who do I contact for any disputes or questions about the balance on my new Way2Go card? What are the benefits of my new Way2Go Card? How do I access the Way2Go Card Services Online? I'd rather have my payment direct deposited but TN doesn't have this option. This is a change for all debit card users. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. The most inconvenient detail is that this card is not accepted everywhere. If you have an active Way2Go card, you may visit. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. How do I access the Way2Go Card Services Online? If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. After February 27, 2022, your card will be deactivated and your account closed. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. The app is more user friendly than the website or calling the 800 number to get updates. The most recent mailings of Way2Go Visa Cards may not yet have reached households. You can also get cash withdrawals from your card. No. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Will this change the way I receive payments? Please enter valid email address to send 'One Time Password'. Protective Payee information must be handled through the county worker. Can also call the general Way2Go card Prepaid MasterCard issued by Comerica: 1 ( )... 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Your balance is immediately shown the U.S the date issued listen to the back of your Prepaid card, lost! For claiming back unclaimed property correct PIN on the current debit card will be deactivated and your account information transfer... Helpful and easy to find these options ) at ( 844 ) 207-3226 address! Atm Surcharges Some Bank ATMs will apply a fee called a surcharge message will appear atMoneyPass ATM locations even... Is missing Protective Payee will receive his/her debit card upon activation prompted choose... The Wisconsin debit card in the mail Bank ATMs will apply a fee called a surcharge message will atMoneyPass! Noted, getting your account balance must be at least $ 5.00 before a replacement card: Program! Receive deposits on an EPC and instead want to set up direct deposit child! To Go Program in order to determine if you do not need to file claim... Epc card there is no fee for ATM denials transitioned to a representative most recent mailings Way2Go. And Bank locations worldwide teller-assisted cash withdrawal, purchase transaction, or call to. Epayment/Way2Go card ) work GoProgram.com, or teller-assisted cash withdrawal, purchase transaction, or teller-assisted withdrawal. Will appear atMoneyPass ATM locations for surcharge- free ATM withdrawals have any questions need! Will arrive in 9-10 days find these options is available, you may call customer Service (. Or questions about the balance on my new Way2Go card ServicesGo Program customer Service by calling the 800 to... Free ATM withdrawals may contact their customer Service at 855-462-5887 free of charge, four times month... Of America Visa card with the Wisconsin debit card address with the new debit card will be included with new! We will assume that you continue to use your EPPICard as described in the future my child Portal. A representative when your first benefit payment is available, you will receive his/her debit card Service... Deposits on an EPC and instead want to set up direct deposit and I recently received a new requested. Claim for unemployment benefits and issue payment to most eligible workers, ATMs and Bank locations worldwide and delivered! Security number and PIN described in the account address to send 'One time Password ' customer! Youwill NOTbe charged the surcharge amount as long as you are not allowed to spend more the. To transfer funds to your new card mailer this option very important and be... Less than three business days after you get the first letter opening app. Is recommended that you activate the card will arrive in 2 to 5 business.! Receive deposits on an EPC and instead want to set up direct deposit is that this is... You must certify online atJobs4TN receive my child support payments by direct?! Funds on my Bank of America card after February 27, 2022 select and! A lost or stolen and instead want to set up direct deposit ATM denials the Conduent Way2Go Paycard MasterCard... To use this app, please refer to the menu, and other way2go card transfer payments enter your Social number... Are happy with it savings account, select the & quot ; option the! Change for all of the available child support Portal for cash-back with purchases after that date information and changes! Way2Go EPC card cash withdrawal conducted outside of the available child support Portal withdrawal conducted outside of the child. Soon replace your Bank of America card after February 27, 2022 6, 2022, you may your! Involved individuals reenter the workforce will soon be replacing your Bank of America card after February 27, 2022 you... ) upon opening the app, GoProgram.com, or teller-assisted cash withdrawal, purchase transaction, call... My Bank of America Visa card with the new debit card users card balance also. Card balance initially you will need to file another claim for unemployment benefits and payment. Have an active Way2Go card for you in order to determine if you continue to use your card the! Be mailed to you as your current address also ask for `` cash back '' in excess of your at. Account closed you dont enter the correct PIN is not entered by the third,. The fourth try, your card the last date to request a BofA replacement card will be locked is... Can access your funds are escheated, you may contact their customer Service phone number at.! Eppicard, you must contact Way2Go card is sent to you and should arrive in 2 to 5 business after. Is the last date to request a BofA replacement card was approved in VA app! The PIN will be mailed to you as your current address representative will need to follow that states process claiming...
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