Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If your card has been damaged, a replacement fee may be applied. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. We are sorry for any inconvenience caused. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. MetroCard is a contactless smartcard for public transport tickets. Please call 0151 330 1000 to check. Travel Updates. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. If you buy it at a Merseytravel Centre, your ticket will be available immediately. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. 9. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. There is a small administration charge which will be applied to your refund. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. You may still be asked to prove your identity by retailers or revenue protection staff. Applicants will need to demonstrate eligibility through a complete application and photograph. There is a small administration charge which will be applied to your refund. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . No trains are running from the station. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. Anytime Single / Return Tickets. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. If you are buying a smartcard for the first time you will receive a new MetroCard. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. 2. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Buy one at the beginning of term for. Solo tickets. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. This clause also applies to accidental destruction of a Saveaway Ticket. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. Card Number. Renew it online or at a Merseytravel Centre a few days before term starts. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. Nothing in these Terms will affect these legal rights. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Go . (k) You must travel through an attended Toll Barrier lane to activate the free journey. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. No trains are running from the station. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. 5. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. We will refund a Term Time Ticket in line with our refund policy. Prices vary and are based on your station of origin and destination. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. There is a small administration charge which will be applied to your refund. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. No trains are running from the station. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. You must present your travel pass for each journey. Merseytravel's Tickets For Adults (aged 19+) Handy information to plan your journeys. (b) If you are ending the agreement for a reason set out below the agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. Term TimeMonday to Friday during term time only, including half term. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. Administration charge which will be applied station of origin and destination complete application and photograph or Five Day Bundle weekly! 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