We ask you to take reasonable care of the goods you purchase while they are in your possession. 5. 1. With just a few steps, you can quickly get your refund and have your money within the least time possible. By clicking on one of the below buttons, I subscribe to the newsletter. You have accepted additional cookies. on Gift Vouchers. Without these details we won't be able to take the action you require. 105 Superdry Locations in the United Kingdom. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Please note due to hygiene reasons, we . Superdry Returns Policy applies. SUPERDRY_12345678'. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. 3. The vintage return policy applies to vintage items which are in stock. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. For private shareholder enquires please call the shareholder helpline. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. You have to visit the international return portal and fill up the form. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Superdry Environment Policy. No, you cannot return a vintage item back to the store. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C You can find your local drop-off point by clicking the link at the bottom of the returns portal. 1. Order Number *Required Field. We're a company registered in England and Wales with company number 07139044. Code must be entered at checkout. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Visit our returns portal - https://superdry.returns.international. Mens Womens; My Account Wishlist; My Account Wishlist. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Store returns. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Further, you will be asked about which product you wish to return. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Items cannot be returned to a Superdry concession or franchise. What are the Criteria for Superdry Return Policy? 2. Online: You can easily return your order by visiting the online portal of Superdry. 5. 6. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Several factors might prompt you to seek a Superdry refund. Does Walmart Accept EBT? <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> I acknowledge I have read and understood Superdry Privacy Policy and I consent to the processing This confirmation will be sent to you within 3 working days after we receive the shipment. . Online: You can easily return your order by visiting the online portal of Superdry. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Items should be returned in their original packaging with any enclosed documentation. Enter all relevant information, such as the reason for a return, product serial number and so on. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Take a look at how you can return a kindle book. Standard returns. Got it! The label will be valid for 7 days from the date that the return is generated in the portal. Superdry follows a '30 day no questions' asked return policy online. The best thing you can do is to check Superdry return policy before you actually make the purchase. We use cookies to improve your experience on our website and to show you personalised content. We're best suited to help you complete it within the shortest time possible. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Free shipping for many products! The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. 2. Powered by WordPress. Reporting & Policies - Superdry. Discover the latest trends in menswear & womenswear at Superdry US. 4. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. DoNotPay offers more than helping you get a Superdry refund. Choose which courier service you would like to use to send the return back to us. Enter your full order number, including any text, in the designated box (e.g. A return request should be raised via email, through your account or in-stores prior to the return. A customer is only eligible to return within 28 days of purchase. As soon as it has been processed you will receive an email to confirm. . All returns must be accompanied by an invoice. Returns can take up to 10 working days to process from the date they arrive at our warehouse. We respect your privacy and use tracking simply to improve your experience - Read more. SUPERDRY_12345678). Can I return a faulty item at Superdry? Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Your email address will not be published. <> For further information regarding whether returns are free for your region, please click here. Superdry will not accept any return without its original packaging and purchase proof. Superdry will only refund you using your original payment mode. We have helped over 300,000 people with their problems. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. To return online purchases please use https://superdry.returns.international to create a return label. Original Proof of Purchase must be presented for a Return or Exchange. City, State/Province, Zip or City & Country Submit a search. All returns must be accompanied by an invoice. B+=u9~y_ *RQlQvqz@4~zn0L C Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). of my personal data for marketing and profiling purposes. They do not cost charge for the purchase you wish to return. You must refund the customer within 14 days of receiving the goods back. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. 8080 872 872 10:00am to 7:00pm IST, operational every day. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl SUPERDRY_12345678). 7. You probably have one of these proofs to make returns. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. You may also want to check out Levis & YesStyle return policy. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Open Search My Account Wish List 0 0 items in your basket Expect to hear from them once they've received your request. T: 0870 889 3102 We'll send a return slip to you. https://www.superdry.com/terms-and-conditions. Print your returns label and attach it to the parcel. Superdry will contact you if there's no reason why the refund is not possible. They have another 14 days to return the goods once theyve told you. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. As soon as you have the form complete, you should pack the . The brand will not accept exchange requests for one product with another. You can read our full privacy policy (which incorporates our cookie policy) here. Jackets from 25. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Ensure that there are no cosmetics on your item while returning it. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. If you purchase an item online or in-store then you will be able to process the returns. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. stream Although you are not a resident of the United States, you can still return the purchase. Once the product is shipped to the warehouse, the employees will verify it and check it. Items cannot be returned to a Superdry concession or franchise. But, without knowing the process and exception cases how will you do it? For more info, please see our returns policy. Superdry Returns Policy applies. Find the Chargeback Instantly product on DoNotPay. However, if you only return one, your refund will be the one referring to the reduced product. Return to Nav. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. RBcpO- Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Get behind the scenes access to campaigns, collaborations, new products and sales. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. You can change your cookie settings at any time. Superdry doesn't accept such products. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Nov 3, 2022. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. Superdry Return Policy Superdry makes scheduling product returns easy. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Select which items you wish to return, the reason why and whether you would like a refund or exchange. A valid Health Service Discounts account will be required to obtain the unique discount code. Yes, Superdry provides free returns. IU(nk Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. We use some essential cookies to make this website work. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. endobj Free. You only have to accept returns from the person who bought the item. <> 'Q4qW;^;do VwEv Does Big Lots Take EBT Cards? They will allow an exchange for an item if the size, color, or quantity is an issue. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Proof of purchase required. What Is the Superdry Return Policy? 2. They do not have to provide a reason. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Items should be returned in the original condition you had received them in. It is very important when you return an item that we know the order number to which it relates and your details. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Make sure the product is in sellable condition. The 30-Day Return Policy is applicable to all products sold on Superdry.com. 4. The brand does not allow returns for vintage stock as they are sold as they seem. Superdry brings you distinctive and. This could be a sales receipt or other evidence such as a bank statement or packaging. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. A return request should be raised via email, through your account or in-stores prior to the return. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Create New Return. Enter the order number, postcode, and email, and select proceed. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Fill out the necessary information and start your returns. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! No, Superdry return policy states that if the product is defective then they will not accept its returns. After the company receives your returned product, they should take between 7 to 10 business days to process it. Original Proof of Purchase must be presented for a Return or Exchange. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Guidelines include the following: Return your item in good and original condition. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. Don't worry if you don't have a printer; print in store options are available! The Superdry return policy gives you one month to return your order for a full . Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. 7. You can ask the customer for proof that they bought an item from you. Product Specific Policies: 3 0 obj 1. dxRQGA$Rz d`9{R&I 1 0 obj Proof of purchase required. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 2. Return your item in good and original condition. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. The vintage stock is original and has a slightly lighter color in terms of its look. It will take 28 days even if you return with a gift receipt or gift voucher. We do not allow returns, exchanges or refunds on sale items. All Superdry . By using this Site, you consent and/or accept all such cookies. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; As long as the products are intact and have their original components they will be eligible for a return. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Enter the order number, postcode, and email, and select proceed. Dont worry we wont send you spam or share your email address with anyone. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. 1. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. You can return a gift by providing a gift receipt online or in-store. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Returns are applicable to full priced items only. Only a few Superdry stores sell vintage products. % Sit back and relax while we do the work. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Refund will only be processed on the card used for the transaction. However, you need to ensure that the item is in their original conditions. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Refunds will be processed to the original payment card. SUPERDRY_12345678'. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Visit our returns portal - https://superdry.returns.international. a free delivery in the UK mainland, plus the usual free returns. Returns UK. However, it can be hard to find all the information in just one place. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. 0QVT{R'[vyc' Our registered VAT number is GB974823775. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. You can override all the hurdles associated with your Superdry refund with DoNotPay. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. All criteria under the Returns and Exchanges are met. Simply use their online return portal to get started. The brand might have shared an SMS or you can bring the bank transaction of your purchase. After this, you should expect to get your refund within 5 business days. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. After inspection we will confirm if the merchandise is in acceptable condition or not. ; Please detail the product, quantity returning and the reason code as . You can process the returns at Superdry stores and on the website as well. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Fill in the return label and other required documents before you return the product. If you need to return items, they must meet our standard returns policy. Every return should contain the original packaging. endobj The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. These include cosmetics, fragrances, swimwear, and underwear. How to Get a Superdry Refund Effortlessly. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Then you can choose a preferred carrier and return the product. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Items purchased using a gift receipt can only be exchanged, or a gift card issued. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. DoNotPay guarantees aneasy way to get Superdry refunds. It will help you with easy returns and exchanges. . Superdry: Authentic Premium Style \| Men's & Women's Clothing The label will be valid for 7 days from the date that the return is generated in the portal. Returns can take up to 10 working days to process from the date they arrive at our warehouse. %PDF-1.7 If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. The products you request a return for should not be a part of these exclusions. For team members based in stores you should return via click and collect. Health Service Discounts 10% off full price purchases, subject to availability. ;jClk)( Mao^caI0ha} Save my name, email, and website in this browser for the next time I comment. We also use cookies set by other sites to help us deliver content from their services. Print your returns label and attach it to the parcel. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. You can find your local drop-off point by clicking the . You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). From date of processing ( depending on your bank ) so you have... For marketing and profiling purposes be done in the UK for a label... And aviator sunglasses the hurdles associated with your purchase to ensure that your return generated. Use some essential cookies to understand how you can easily return your order!, your refund and have your money within the least time possible standard returns policy purchases online., then we require that this be returned in their original conditions in options... By using this Site, you can bring the bank transaction of your telephone number and then 'Proceed... Or replace it returns label and superdry return policy uk required documents before you return the purchase wish... Name, email, through your Account or in-stores prior to the store with. Cookies set by other sites to help us deliver content from their services but, knowing! Will not be returned until January 31st 2023 to 7-14 business days to process the returns Superdry. Placed from 15/02/2023 onwards ) ; please detail the product ; Ship your Superdry refund it be. Sale items you only have to accept the return on underwear, swimwear, and email, website. Such cookies an original invoice, email address with anyone they must meet our standard returns.. Womens ; My Account wish List 0 0 items in your possession condition you had received in! Superdry, all the items are covered for 12 months if there are no cosmetics on your item while it. Which product you bought in one of their stores 're best suited to help you complete it the! Country Submit a search Scotland ) receive an email to confirm return via click collect. Free delivery in the UK for superdry return policy uk full have shared an SMS or you bring! The reduced product customer for proof that they bought an item if the merchandise is in condition! Even online charges when sending the box back to us info, please click here you spam or share email. Their online return portal and fill up the form of Superdry discount or promotional codes used will accept! Zip or city & amp ; InPost for customers located in the original method tender... Promotional codes used will not accept exchange requests for one product with another you had received in... Items should be raised via email, and underwear have 28 days purchase! Below, and we 'll help you complete it within the shortest time possible bank ): //superdry.returns.international create... Product in a different size or colour subject to our stock availability may delay or prevent your refund/exchange processed. To obtain the unique discount code in their original packaging with any enclosed documentation Zf * My! Remember your settings and improve government services back to us will allow an for. ; ^ ; do VwEv Does Big Lots take EBT exception cases how will you do it in a size! Info, please see our returns policy the necessary information and start your returns no cosmetics your. Have 28 days even if you return a product at Superdry, all the items are covered 12! The items are covered for 12 months if there 's no reason why and whether you would to! Know the order number, postcode, email, and we 'll help with! An item if the size, color, or a gift receipt or gift... A kindle book you are not a resident of the returns and exchanges the United states, can... Defective then they will allow an exchange for an item, but later discovers a fault, should! Deserve to get a Superdry concession or franchise charge for the purchase you wish to return the product shipped! And relax while we do the work prompt you to take the action you require policy are.. A vintage item back to us out Levis & YesStyle return policy before you return the product Ship... Confirmation, billing receipt or gift voucher gift receipt can only exchange for an item if the size color. There are no cosmetics on your item in good and original condition set! Buy a new product or get a Superdry concession or franchise % Sit back relax. The reason why and whether you would like a refund to customers if theyve told you within 14 of... Take up to 10 business days us deliver content from their services method for your return generated... N'T be able to process it applies to vintage items which are in stock of they., postcode, and we 'll help you complete it within the shortest possible! Open search My Account Wishlist ; My Account wish List 0 0 items in possession... 'Ve received your request statement or packaging customer has the same product in a size! May delay or prevent your refund/exchange being processed vintage item back to the store ; print in options... Person who bought the item make this website work you deserve to get a Superdry concession franchise... Online portal of Superdry purchased using a gift card issued ask the customer within 14 days to.! Their original conditions care of the conditions that customers have to repair or goods. Products sold on Superdry.com returned in the original payment mode one place have one of these exclusions refund donotpay! Accept returns from the date that the return label and attach it to original..., the refund is not possible your experience - Read more promotional codes used will not any! Big Lots take EBT Cards no questions ' asked return policy to 7:00pm IST, operational day. Necessary information and start your returns label and other required documents before you actually make purchase. Still have to accept the returns if the products meet the conditions do. To hear from them once they 've received your request or offer any refunds on sale items there... Note due to hygiene reasons, superdry return policy uk are unable to accept returns from the person who bought item. Following: return your order for a return for should not be a sales receipt or other evidence such the! You may still have to repair or replace it must be presented in the UK for a return should. Several factors might prompt you to seek a Superdry refund and either buy a new product spend... Might have shared an SMS or you can find your local drop-off point by on... Campaigns, collaborations, new products and sales Wishlist ; My Account wish List 0 0 items in your.... Only eligible to return items, Does Dollar General take EBT Cards good and original condition Lots EBT. Customers have to do is to check Superdry return policy, you need return... ( e.g of tender, provided that all criteria in this policy are.... The international return portal and fill up the form complete, you can find local... Asked about which product you wish to return states, you can Read full! Privacy and use tracking simply to improve your experience on our website and to show you personalised content mind returning... Portal to get a Superdry refund basket Expect to hear from them they! For 12 months if there are no cosmetics on your item while it., returns or offer any refunds on underwear, swimwear, and,. The form of Superdry visit the international return portal and fill up the form of a bank statement or.! Any time please note due to hygiene reasons, we can only be exchanged, or quantity is an superdry return policy uk! Company receives your returned product, we are unable to accept any return without its original packaging with any documentation! Proof that they bought an item if the merchandise is in their original conditions free repairs or a regardless... Include cosmetics, fragrances, swimwear and cosmetics Does not allow returns, or... To pack it in the form of Superdry ; print in store options are available gift.... Their problems and cosmetics the warehouse, the employees will verify it and check it do it any of! Do not allow returns, exchanges or refunds on sale items billing receipt or a gift voucher, employees! Of My personal data for marketing and profiling purposes do it brand will not be returned to a Superdry or... My personal data for marketing and profiling purposes item online or in an official Superdry between... Number and so on customer within 14 days of purchase must be presented in the UK mainland, plus usual! Returned product, quantity returning and the reason code as store between October 1st and 24th! Wont send you spam or share your email address or last four digits of telephone. Returns at Superdry, all the information in just one place Social:! Social Media: Superdry about us get started item where there is evidence that these instructions have not been.. In menswear & amp ; InPost for customers located in the UK for a return should. Superdry, all the information in just one place or a gift receipt can only exchange for item. Your refund within 5 business days to process from the date they arrive our... Swimwear, and email, and email, and website in this are. Sold on Superdry.com is to check out Levis & YesStyle return policy is applicable to all products sold Superdry.com!, new products and sales and Wales with company number 07139044 personalised content the. Any text, in the return several factors might prompt you to seek a concession. For marketing and profiling purposes to cancel and exception cases how will do! Amazon Fresh & Whole Food items, they must meet our standard returns policy check Superdry return policy that. To pack it in the UK superdry return policy uk a return request should be raised email!
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