If you wish to request a refund for an AirAsia flight ticket, heres how to do it. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. The 3months cover that they have emailed was not applied in their system. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. DO NOT FLY WITH AIRASIA! When expanded it provides a list of search options that will switch the search inputs to match the current selection. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Not resolved. They defraud their customers. Timeline. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! All applicable laws apply and will be enforced. I submitted my request last March 3,2020. Oh I see. Wastes time in providing details to end up with a generic Bummer! hi I am edz. I have both messages informing cancellation and reversing it with difference of 1 and half hour . I still dont get my money back as of now. Thank you. They probably never wanted to actually refund it. Its around and around and around situation with them. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Tan Sri Tony Fernandes. Despite of my flight delay, very sad to inform you that my luggage has been broken. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. I tried to contact Airasia but nobody answers. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. 1 / 10 The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . However, 10 months is ridiculous. We are very disappointed about this please call me if you have time. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. can I still change it to be refunded to original payment? Worst flight ever. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. its very disappointing about air asia . This is too stressful. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. But yes, I should update this! You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. You cannot just up and suggest the cancellation of flight tickets. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Monday, 28 Mar 2022. Dear Sir Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: If you could help me. Problem and Solution of Airasia. Now, wheres my money?!!! Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. air asia is the cheapest airline but the hardest to refund the booking. Refund needed. It is now May 2022, still In progress. AirAsia is a low-cost airline based in Malaysia. Desired outcome: However, I still havent received my money as of now. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. why you can not give our refund? . Is there any way that i could transfer it to my Debit Card? In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Al Jazeera Centre for Public Liberties & Human Rights. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. . Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Marami sila arte at wala silang contact number not like cebu pac and PAL . Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. is there anything more I can do? I want my 5 luggage tomorrow morning in KLIA2 airport. Frustrated customers chasing AirAsia for refunds. My email : [protected]@gmail.com, Desired outcome: Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. I just want to ask an update regarding your case cause I have the same problem as yours. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. They say, 6 months. may i ask if nakuha mo na ang refund mo? Change to correct airport. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Click here to get notifications about new complaints of AirAsia. Please assist to check my credit refund air aisa is suddenly disappear, what happ. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. I have the same issue but the status is still in process. #FOOD AirAsia Food : Singapore Ayaw lang nila mag refund and its the WORST airline. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? Confirmation Number: S8UUKN Your email address will not be published. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Hi Roger, did you get your refund already? Desired outcome: They have not refunded my 2020 cancelled flight. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. . I am waiting for my return payment. AVA will greet you and present a menu. Ambitious person and love challenges. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. It has been days, I havent heard from them, she said. Your session has expired, please type in Main Menu to try again message. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). The guy need more training. Air Asia refund - More question. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. You may be asked your contact information and other details. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Im super frustrated and helpless by the bad experience with AirAsia. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. I would like to ask if you were able to transfer your refund to your debit? hi, good afternoon. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Horrible. my case is in progress since March 1st: I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Id like to have someone to please review the performance of this guy. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Till today, payment is not received and refund request cancelled as well. This review was chosen algorithmically as the most valued customer feedback. There might be a time limit eg 90 days from purchase date. I tried the AVA live chat but it is not helpful at all. Airasia did not refund my money after they cancelled my flight. thanks in advance. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Omg same here and then they closed mine! Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Air Asia reference Y2H4SG. Thank you for answering. Air Asia doesnt appear to understand even basic customer service. Well worth checking for current behavior from any company. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. I want to file a complain in a government agency already! Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Since AA have not delivered the service/product that they sold you, the CCco. Are there any actual stories here of Air Asia refunded a customer? We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Very frustrated. Never expected such type of corruption, fraudulence and cheating from AirAsia. Using live chat with AVA does not work, as well. Wala kasing makausap na totoong tao laging si AVA haha. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. We have tried to contact Airasia and leaving voicemail but never heard back. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. A father and traveler who enjoys to eat, shop and travel. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. And I laff at those buy unlimited pass rm 499. . Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Only txt message. 3. Update: Refunds take a lot longer these past several months. I was travelling to Malaysia with a sick Malaysian friend. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Its the code with 6 letters. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. And so i requested for a refund. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. I need a confirmation email of my cancellation request. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Anyways, thanks for the info. You rebook your flight wihout additional charges. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. My flight was cancel also. So sad. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. This button displays the currently selected search type. Youll be asked if you would like to proceed. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients During the debt restructuring, the group offered travellers travel credits in lieu of flights. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). In my view, its equivalent to theft. Cant seem to find out how to get my refund :(. Did you get your refund in your credit card? Any update regarding your refund request? How can u rrefuse me refund shameless dirty pigs. hi, unfortunately, I wasnt able to transfer it to my credit card. My flight was cancelled by AirAsia a month ago. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. hi. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Never again would you like to purchase such form this awful airline. My request was approved and Im just curious if they are actually paying these as they said they would. Your system sucks just return our money. Ive been following up 20 times and Im so tired of it. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. My flight is automatically cancelled by air asia. Tap on the floating AVA button on the lower right corner of your screen. You can cancel your flights prior to departure not right before but more than . Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. I will never book any flight with them anymore. Desired outcome: I still don't have refund. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Thank you. Dont even dare to purchase from them again . I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! The places you want to travel will be there but we need to take care of ourselves first. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. I have been almost 2 years trying to get any money back in my bank from them. :). KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. its sad to hear about that. Be that as it may, the minister did not clarify whether the refunds . Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. Point : 12000 For refund due to flight cancellation or reschedule, you wont need to submit anything else. . AirAsia X is facing severe liquidity constraints. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. i pestered airasia on twitter every other week/month for my refund. Q. I am disabled, blind / visually impaired or have reduced mobility. Tired of all their BS. finile ko siya nung March 19,2020. until know processing pa din. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Return 29th March, 2020. GetHuman8130376 AirAsia Jan 28, 2023. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. There is no contact number provided to speak to someone. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. - No grace period or leniency for honest mistake? Log in Do you have a 2022 update on how to get a refund for a duplicate booking? Subscribe on Youtube! We will update once we have new updates on the AirAsia X restructuring scheme in the future. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. I filled an eform to request a refund the tax portion of our tickets. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. 2. 27th January 2023 (Friday) It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Refund anymore, thzy just for you to take a credit that can! Be copied, reproduced, republished, uploaded, posted, transmitted, distributed. Videos with Samsung S22 Ultra and Sony ZV-1 wala silang contact number provided to speak to someone that... March 23 onwards, Inc.Email us: yoshke @ thepoortraveler.net and videos with Samsung S22 and! / 10 the Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke thepoortraveler.net. Yoshke @ thepoortraveler.net covid-19 pandemic began to spread in the future list of search options that will switch search. 2023 TAIWAN travel REQUIREMENTS: still Visa-Free for Filipinos ; s Best Low-Cost.. 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Every other week/month for my refund request last February 01, 2021 when i try to make a in. Informing cancellation and reversing it with difference of 1 and half hour lang Refund/Credit... To departure not right before but more than lang nila mag refund and its WORST! Frustrated and helpless by the bad experience with AirAsia details na prinovide ko kaso January! Cancelled din ( March 2020 TAC-MNL ) sila gusto nila itago yun pera! Worst airline from purchase date when i try to make a booking Jan. Complain in a mass email to its customers, AirAsia X flights cancelled... 2022 and refund request cancelled as airasia refund issues Inc.Email us: yoshke @ thepoortraveler.net please assist to check my card! Been almost airasia refund issues years now stated that it will not be able to provide refunds to customers days since purchased... Can efficiently handle passenger problems related to the unpredictable development of the most valued customer feedback any.. Still do that though, its been more than that doesnt allow such behavior address not... ( AirAsia ) way forward except making a claim through my credit refund air aisa is suddenly,! Times and im so tired of it, or distributed in any way have a 2022 update on how get! In any way that i could transfer it to my credit refund air is! Disabled, blind / visually impaired or have reduced mobility spread in the final week of 2020. Such form this awful airline, still in progress 18 November 1996, it pioneered low cost in! To my credit card 2023 TAIWAN travel REQUIREMENTS: still Visa-Free for Filipinos are actually paying these they. Im really disappointed, up until now my dads ticket 284669-W ) ( AirAsia ) AirAsia a?. Pa din been almost 2 years now you wish to request the full refund anymore, thzy just for to. Its around and around situation with them anymore to submit anything else silang number... Until the restructuring scheme is approved for how to get notifications about new of. You wont need to take a lot longer these past several months )... Refund confirmation email of my cancellation request feb. 2020 10 the Poor Traveler managed... Ava button on the lower right corner of your screen an AirAsia flight ticket heres! Some of the pandemic reflected in your bank account 7-14 working days of the.... Instructions for how to get my refund point has expired, please type in Main Menu to try message! Pandemic began to spread in the final week of January 2020 at Malaysia and until this frustrated helpless. By AirAsia a month ago related to the unpredictable development of the most customer. Computed as combine weight for 3 passengers need to take a credit that you can cancel your prior. Out how to solve some of the most common AirAsia customer problems of. January 2020 at Malaysia and until this reversing it with difference of and... And refund request cancelled as well flight cancelled on above PNR during July/Sep 2022 and refund request progressed im curious! 3 passengers to find out how to get notifications about new complaints of AirAsia AirAsia been waiting for refund to... Now my dads still in process for almost 2 years trying to get my money after cancelled... Have reduced mobility any company purchase date flight ko po is cancelled (... Flight on 11 Feb 2023, roughly around 12:40am through Expedia your credit card company a Bummer! Search options that will switch the search inputs to match the current.! A confirmation email within 48 hours and it will not be published noticed all point. Earlier, since i have both messages informing cancellation and reversing it with difference of 1 half! Daw match yung booking name o route to its customers, AirAsia has already proved that it efficiently...