Please note, updating your gender is not required to receive TSAPreCheck screening. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). Check Status at the Universal Enrollment Services (UES) website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. The Help Desk team is essential to give an excellent . Applicants may check their application status online. Please see attached IDHS Challenge Brochure for answers to your questions. You can also enable a mailbox to automatically receive all information, eg. To make an FTSP appointment, click here. For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! Incomplete or false application information. They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. This is commonly referred to as pre-enrollment. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. You are unable to pay with a credit card. ); For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. google_ad_client: "ca-pub-2604528316377340", Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. I had a un foreseen circumstance that caused me not to make my scheduled appointment. No. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Members will need to enter the KTN when booking travel reservations. There is no TSAPreCheck Application Program card. Download Adobe Acrobat Reader. For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. They are available Monday Friday, 8AM 10PM Eastern Time. TSA will not require supporting documentation regarding your selection of gender. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. Click here to find the closest enrollment center. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. Download Adobe Acrobat Reader. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. Offer a fast and efficient service to your clients with the help desk for insurance companies. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. Complete the optional pre-enrollment process. The ratio of first level Help Desk agents to second level IT Help Desk agents should have a 80/20 split. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. ET, to request a gender data update with the TWIC Program. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. Identification Learn about ID requirements. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. Prints from all fingers will be taken. Your TA information is available on the Application form. The cost of a temporary enrollment service is variable. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. Optionally the IT Help Desk agent should be part of skills based routing. HELP DESK: THE FRONT LINE OF YOUR COMPANY. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. This is an invalid form of submission. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. Appointments are recommended but not required. In order to request an EYO service, stakeholders should contact IDEMIA. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. No change or refunds will be given. TSA HRAccess HELP DESK AT 1-877-872-7990. Yes. View a list of TSAPreCheck application program eligibility requirements. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. View a list of required identity/immigration documents for TWIC. How do we register everything?, Tones of Excels?, E-mail? SPOC. TSA: Cargo Certified Cargo Screening Program: ccsp@dhs.gov TSA: Freight and Rail: freightrailsecurity@dhs.gov TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: highwaysecurity@dhs.gov TSA: Intermodal Security Training and Exercise Program (I-STEP) i-step@dhs.gov: 571-227-5150: TSA . Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. Before sharing sensitive information, make sure you're on a federal government site. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. TSA Cares Submit a request for assistance through the TSA screening checkpoint. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. This will ensure a uniform service of consistent quality. Claims Submit a claim for lost/damaged items or personal injury. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. A membership card will not be provided. You can select Male, Female, or Another Gender as your gender when applying for TWIC. }); Disqualifying criminal offenses and other factors. Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. 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