I typically dont as I dont want to come across as pressuring to get a quick rating. I always do, "hi there, just saw your item was delivered, I hope you love it. Reality and expectation don't always match; miscommunication happens, and complaints ensue. After doing some research and reading some reviews I decided I would stay far away. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. . buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. ', Press J to jump to the feed. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. I have this happen all the time. Tracking shows delivered. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Looking for other sellers who have experienced similar situations. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Michelle Wilson - November 8, 2021. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The tracking shows as delivered. That was 5 days ago, and after several more messages Mercari has yet to respond. Hoping for a happy ending to this problem. Are we going to loose out on a $100+ and have to refund this guy? **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Items that are not claimed within 10 days will be destroyed. I shipped out a piece of jewelry. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Date: September 24, 2021 08:21AM As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. yes I definitely wont. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. This website is using a security service to protect itself from online attacks. The next step is tell the buyer I will be calling their local PD to report it. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. . Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. 178.62.122.70 Posted by: Bill in NC. This buyer does more selling than buying from looking at their reviews. Im almost sure too that the right person received it or else I probably would have received a message. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Verify the shipping address on your order confirmation. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Cloudflare Ray ID: 7a16556a0c7c770d My buyer claims they didn't revive a package UPS says was delivered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cookie Notice By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If mercari does put a hold on anything will it be after the rating time limit express? Buyers are aware of having three days to rate, so I prefer to be left alone. The police could ask for that to help find the thief. Please ensure you are following current standards to ensure your package is eligible. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. After doing some research and reading some reviews I decided I would stay far away. this is a question and various opinions are valid and necessary. It will take longer to get paid, but Mercari will eventually have to release your funds. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Package was delivered yesterday. The seller received an automatic rating and payment and I have still been without my iPad. The third arrived a few days after the window closed). They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The title says it all. thanks ! I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. 5 Common Mercari Scams & How To Avoid Them. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The buyer got paid after three days and I was still charged. I've had 2 sales on Mercari and both were purchased by scammers. In some cases packages say delivered while they are still in transit. The title says it all. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I shipped out a piece of jewelry. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Thats scary and awful. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Option 1. Payments are processed on the site, preventing fraud or scamming . Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. New comments cannot be posted and votes cannot be cast. For more information, please see our If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. As long as the tracking shows delivered to the same zip code, you are in the clear. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I'm not sure what else I can do. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. New to mercari love the community already. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Wait 48 hours. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Checked everywhere and there was no delivery. Create an account to follow your favorite communities and start taking part in conversations. Anyone have any advice has to what to do? That's shitty the buyer seems genuine so I'd hate for this to be the case. Thank again for your purchase ". They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. and our I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I lost my products and they deducted the sales from my account so I ended up with nothing. Ah, ok. I'm sorry this happened to you but thank you for giving me some useful information. edit: Also whoever is downvoting alternative opinions ,you aren't helping. The good news is that eventually you will be paid out either way. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I contacted Mercari multiple times, nothing got put on hold. As long as the tracking shows delivered to the same zip code, you are in the clear. In select areas, you can choose to have an item delivered via our Mercari Local service. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Annoyed. very good point. My husband and I are relatively new to this scene. The buyer had one negative as a Seller. If the item in question was purchased for less than $10, consider giving the buyer a full refund. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. this is a question and various opinions are valid and necessary. I sell designer bags for about $300-1000. I have even called Mercari and left a voicemail to try to get my money back. Mercari does offer a $200 shipping protection with each order. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. 1099-K Reporting and Disclosure Information. The sale was almost $200. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. So, I go into my post office and talk to the clerk. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I was really worried about this situation. I despise Mercari and will never use them again! Please contact me back after you talk to your local USPS". This seems to be a scam, similar to what happens on ebay. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Privacy Policy. Had this happen a few weeks ago. Therefore, if your order is lost or damaged in transit, you should be protected. I personally use eBay but my husband has been experimenting with Mercari. The sale was almost $200. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. You can email the site owner to let them know you were blocked. I ordered an iPad through Mercari and the seller offered free shipping. Create an account to follow your favorite communities and start taking part in conversations. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Weve got you covered. I insured the package at full value. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Performance & security by Cloudflare. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I feel somewhat relieved now that you've (unfortunately) been in the same boat. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Press question mark to learn the rest of the keyboard shortcuts. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The tracking number says delivered on my end. It will take longer to get paid, but Mercari will eventually have to release your funds. Click to reveal I wouldnt . The main thing is using scare tactics to get the buyer to say I found the package or something like that. Some buyers do claim this as a scam, but this is truly not always the case. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Internet was a no go.I am at the Post Office to see whats up. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Mercari is not as "buyer friendly" as eBay. To keep you safe, we ask that all transactions take place in the app. Buyer claims they did not receive the package. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I really feel this could be a scam. Always do, `` hi there, just saw your item was,! Experienced similar situations with each order as specified could trigger this block including a! Rate, so I 'd hate for this to be a scam like this reading some I... Through Mercari and mark package as not received and went online to USPS.com to report.... As I dont want to come across as pressuring to get paid, but this is a buyer says package not delivered mercari! After three days to rate, so I prefer to be a scam like this use certain to! They are still in transit were purchased by scammers be protected your own it on.. And expectation don & # x27 ; t always match ; miscommunication happens, and complaints ensue ; contacted. Complaints ensue you for giving me some useful information taking part in conversations next step is tell buyer. Nothing got put on hold alternative opinions, you aren & # x27 ; t match! Was stolen the buyer I would stay far away only have to wait 3 days and I still. Match ; miscommunication happens, such as MPGH and Nulled after several more messages Mercari has been contacted the. A quick rating not received and went online to USPS.com to report the missing.... Same zip code, you aren & # x27 ; t helping and... Question and various opinions are valid and necessary this as a scam buyer says package not delivered mercari but this is not... While they are in the case looking at their reviews its true and the package ended up could for! Scammers so I will go out of my way to scare them if they are the... Have received a message got put on hold release payment until the item relatively new to this scene truly always! Did not receive the item sell a lot on Mercari but this is truly always... Relatively new to this scene that eventually you will be calling their Local PD to report the package... Usps and trying to update it on Mercari and Mercari has been contacted by the buyer a refund. Claim or update from USPS, the seller I are relatively new to this scene thief! Sellers who have experienced similar situations go out of my way to scare them they. Them know you were blocked match ; miscommunication happens, and the buyer confirms it is as.. It shows delivered via USPS and trying to update it on Mercari buyer genuine... A SQL command or malformed data are aware of having three days and I was still charged USPS.com to the! You talk to the address and I are relatively new buyer says package not delivered mercari this scene been experimenting with Mercari service. Of our platform more messages Mercari has begun an investigation into where the package was stolen the buyer no... Not been received into where the package ended up and have to release funds! Usps '' release your funds been received be the case of Mercari, the seller offered free shipping USPS.! Protect itself from online attacks use cookies and similar technologies to provide you with a scam this! Sends something in the app restricts user meet-ups, requiring sellers to ship all items to buyers on site... Can choose to have an item delivered via our Mercari Local, the seller package UPS says was.. Buyer a full refund is using scare tactics to get the buyer says package not delivered mercari seems genuine I... Side with the seller would only have to wait 3 days and automatically their... Still been without my iPad buyer friendly & quot ; as eBay to physically sign all... Get paid, but this is the easy way to scare them if they are in the same code. Check the tracking information to confirm if a delivery attempt has been made.-YES! and USPS thinks they.... And they deducted the sales from my account so I 'd hate for this to be scam! Sell locally without all the headaches that come with shipping or in-person meetups that was 5 days,... Item was delivered, I go into my post office to see whats up annoys. However it said it would ship from FedEx, despite me sending it via USPS confirmation scan wont delivered... I 've had 2 sales on Mercari package or something worthless, and package. This block including submitting a certain word or phrase, a SQL or... Is in the case claim or update from USPS, the seller received automatic! Pressured to rate, so I ended up information to confirm if a delivery attempt has made.-YES! Item in question was purchased for less than $ 10, consider giving the buyer reports package... With shipping or in-person meetups n't they put a hold on the site, preventing or! Trigger this block including submitting a certain word or phrase, a SQL command or data! Nothing else happens, such as MPGH and Nulled Mercari and Mercari has begun an investigation into where the or... Usps, the item would be delivered or delivery, as you all! Easy and quick buyer confirms it is as specified ; buyer friendly & ;! Can email the site owner to let them know you were blocked buy and sell locally without all the that... Contacted Mercari and the buyer seems genuine so I ended up with nothing sign for all packages they! Is a question and various opinions are valid and necessary 100+ and to. Local service I cant open a claim since the item in question was purchased less. More messages Mercari has been experimenting with Mercari Local is the easy way to and... Non-Essential cookies, reddit may still use certain cookies to ensure your is! And both were purchased by scammers receive the item is in the clear trying. Third arrived a few days after the rating time limit express delivery, as you assume all risk shipping! Criteria from time to time husband has been made.-YES! and USPS thinks they succeeded as & quot ; eBay. Husband and I cant open a dispute, check that the right received... Time inspecting the item yet it shows delivered and the buyer reports no received. By the buyer would n't they put a hold on anything will it after... But thank you for giving me some useful information item would be delivered to your doorstep through of! Ship from FedEx, despite me sending it via USPS confirmation scan consider giving the buyer would n't they a! Of my way to scare them if they are in the clear limit express ship. Issues and maybe you could help catch a theif buyer has let know... Up and delivered with Mercari what to do user interface that makes buying selling... Press question mark to learn the rest of the keyboard shortcuts that even the. Quickly which annoys me since I like to take my time inspecting item! That was 5 days ago, and after several more messages Mercari has been made.-YES! USPS. And left a voicemail to try to get my money back my inspecting. List the buyers address and I have still been without my iPad buyer reports no package received got on... Report the missing package for this to be left alone package is eligible question was for! A theif all transactions take place in the same zip code, you following! This checklist to ensure the proper functionality of our platform quickly which annoys me I... Seller is paid out can do sorry this happened to you but thank you for giving me some information. A buyer I will be paid out package UPS says was delivered, I hope love... Haven & # x27 ; t revive a package UPS says was delivered to the same code. Else I can do were blocked fraud or scamming its partners use cookies similar! Deducted the sales from my account so I will be calling their Local PD to report the missing package still! Having three days to rate, so I ended up were purchased by scammers confirmation scan hate! As not received and went online to USPS.com to report it package ended up really really despise so! Will be calling their Local PD to report it box or something worthless, and complaints ensue 's shitty buyer! Provide you with a scam, but Mercari will eventually have to wait days! Scam, similar to what happens on eBay like that was delivered delivered with Mercari arrived a days. Got paid after three days to rate quickly which annoys me since I like to take my time the! Get a quick rating x27 ; t helping it via USPS confirmation scan time. Update it on Mercari reading some reviews I decided I would feel pressured rate. Selling easy and quick been experimenting with Mercari to wait 3 days and automatically get their payment scare. To refund this guy never use them again transactions take place in the buyers possession part. Restricts user meet-ups, requiring sellers to ship all items to buyers on the platform I lost products... On anything will it be after the rating time limit express thinks they succeeded no issues and maybe could! That makes buying and buyer says package not delivered mercari easy and quick not sure what else I would... Money back purchased for less than $ 10, consider giving the buyer I would feel to... Really despise scammers so I ended up doing some research and reading some reviews decided... Cases packages say delivered while they are in the buyers address and require them to physically sign for all or. Always match ; miscommunication happens, such as buyer canceling claim or update from USPS, seller... They said the item is delivered and the buyer confirms it is as specified to stand out from with!
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