We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Please seethe full terms and conditions for the Refer-a-Friend scheme. PLEASE READ THIS AGREEMENT CAREFULLY. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Depending on your old email provider, you may have to enter your email. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. This is the fastest and easiest way, and you immediately get an email confirming the change. One Railcard will be issued for up to two people aged 16 years or over. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. trainline account change email London, England, United Kingdom. theyre not damaged or faded). You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. These can be applied to your purchase within our booking service. The minimum fare is subject to change during the validity of your Railcard. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. A 16-25 Railcard gives you 1/3 off rail fares across Britain. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. All rights reserved. Click here to view the operators that accept the Network Railcard discount. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. 2 views | 334 similar | 0 following. But Trainline, his ticket agency, charges him a $43 ticket change fee. (Calls cost 2p per minute plus your phone company's access charge. janedoe@trainline.com). In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. ARBITRATIONS AND COURT ACTIONS DIFFER. Is A refund fee will also apply. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Changes must be made before your original journey departs. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Itll make your future bookings speedier. If your password has been stolen we recommend changing it as soon as possible. For more information, please see our Privacy Policy. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. If your refund is approved, we will process your payment back onto the card used to make the purchase. The section labeled "Account alias" will have a link to click labeled "Add email.". Consequently, the request for the right of withdrawal cannot be taken into account. In such a scenario, we may need to contact you to understand the circumstances for the refund. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. Discounts apply to services in the Network Railcard area only. VAT number: 791 7261 06. VAT number: 791 7261 06. 1. If you are interested in a career at Trainline, please click here. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. It should not have waited for you to . These websites and apps arent controlled by us, so were not liable for any errors in their content. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. You can manage your UK coach booking with National Express through us. We are also not responsible for losses that you suffer that are not related to our booking service. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Home. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. We are also not responsible for losses that you suffer that are not related to our booking service. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. The Trainline does not provide customer service by email, but does provide it by phone. you are the card holder), or that you have the right to use the payment card if you dont own it. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. You can book tickets for a group of people (passenger/passengers) through our booking service. STEP 4: Search for new tickets. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. The Promo Code is subject to Trainlines terms and conditions (9.5). Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). The Agreement. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. However some operators request that you manage your booking directly with them. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. You must be aged between26and30years old to buy this Railcard. You must be aged 60 years or over to buy a Senior Railcard. Customer Relations Team. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Full cancellation for journeys outside of the UK. We also offer support by email. You will need a credit or debit card and a valid email address. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. During this time, the discount is applied to fares above the minimum fare. All rights reserved. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We charge a 10 fee to refund all Season Tickets. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. The cost of the call varies according to the tariff plan applied by your operator. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. This minimum fare does not apply to: Click here to view the minimum fare. How To Request A Refund for a Trainline Tickets. Call us on 002 3055 1995 to get help with existing bookings. Well let you know during our booking process if the season ticket option selected by you requires a photocard. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Were taking Season Tickets digital. This is known as breaking your journey. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). Need to give the full details of your Railcard, together with the additional tickets youve bought or penalty... And apps arent controlled by us, so were not liable for any loss or damage to! Up to 4 months after your 18th birthday Repay links FAQ page contact the editor the. In section 2 selected by you requires a photocard email addresses for of... After 18:00, up until the date/time of Travel but a fee will be issued for up to two aged... 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